Frequently asked
questions.

Hourvelle doesn’t charge clients. You pay for the service directly at the business.

The app only shows free times based on the business hours, its team, breaks and the appointments already booked. When you confirm, the server checks again so two people can’t book the same time.

Yes. Pick a professional from the team or “Anyone” to take the first available.

Yes, from Bookings and before the appointment starts, following each business’s cancellation policy, which you see before booking.

You can turn on reminders 24 h and 2 h before on your phone. The app also tells you when the business changes or cancels your appointment.

If a day has no times that work for you, ask for a notice. If someone cancels or moves their appointment in that range, we tell you. We don’t hold the time: whoever books first gets it.

Hourvelle doesn’t charge businesses yet. Before any amount is charged, the price and conditions will be published and your acceptance requested.

No. If you work alone, your agenda works the same. With a team, each professional has their own services, hours, breaks and vacations.

Yes, with manual booking. They take up the agenda just like bookings made in the app.

Appointments today and in the next 7 days, estimated revenue from the price of confirmed appointments (not money collected), appointments per day, busiest hours, new and returning clients, completed, no-shows and cancellations.

Yes. They won’t be able to make new bookings or join your waitlist; their current appointments don’t change.

In the app: Profile → Privacy & data to download it, and Profile → Delete account to delete your account.

Spanish and English. It’s chosen automatically from your phone and you can change it by hand.

We are preparing the App Store launch for iPhone. We’ll announce it on this website.

For now we are preparing the iPhone version.